Effective Date: January 1, 2019
CarelonRx1 (“CarelonRx”,”we” or “us”) is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This privacy policy describes our practices in connection with information that we collect through the online portal currently located at https://client.caremark.com (together with any materials and services available therein, and successor site(s) thereto, the “Client Care Access site”). By accessing or using the Client Care Access site, you acknowledge that we may use and disclose information collected by us in connection with the Client Care Access site in accordance with this Privacy Policy. If you do not consent to our use and disclosure of such information in accordance with this Privacy Policy, please do not use the Client Care Access site.
JURISDICTIONAL ISSUES
The Client Care Access site is controlled by us from the United States (“U.S.”); accordingly, this Privacy Policy, and our collection, use and disclosure of your information, is governed by U.S. law and not by the laws or any jurisdiction other than the U.S.
Personal Information
Personal Information We May Collect
“Personal Information” is information that identified someone as an individual or relates to an identifiable individual. We and our service providers may collect Personal Information when you provide it to us, including, for example:
- Name
- National Provider Identifier (“NPI”) number
- Date of birth
- Address
- Telephone number(s)
- Fax number
- Email address
If you submit any Personal Information relating to another person to us, you represent that you have authority to do so and to permit us to use and disclose such information in accordance with this Privacy Policy.
How We May Use Personal Information
We and our third-party service providers may use Personal Information:
- To respond to your inquiries and fulfill your requests, as well as to otherwise operate the Client Care Access site and provide you with related customer service.
- To send administrative information to you, including information regarding the Client Care Access site and changes to our terms, conditions and policies.
- To help us improve and personalize your experience with the Client Care Access site.
- For our business purposes, such as quality assessment, data analysis, audits, developing new products and services, improving the Client Care Access site, identifying usage trends and determining the effectiveness of our promotional campaigns.
- To protect the security or integrity of our businesses and online properties, including the Client Care Access site.
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property and/or that of our affiliates, service providers, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
How Personal Information May Be Disclosed
Your Personal Information may be disclosed:
- To our affiliates.
- To our third-party and affiliated service providers that may provide services such as hosting, data analysis, IT services, customer service, e-mail delivery, auditing, information and identity verification and other services.
- To a third party in the event that Personal Information is transferred or made available to such third party in connection with any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceeding).
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property and/or that of our affiliates, service providers, you or others; or (g) to allow us to pursue available remedies or limit the damages that we may sustain.
OTHER Information
Other Information We May Collect
“Other Information” is any information that does not reveal a person’s specific identity or does not directly relate to an individual, such as:
- Server log files
- Browser information
- Information collected through cookies, pixel tags and other technologies
- Demographic information
- Aggregated information
How We May Collect Other Information
We and our third-party service providers may collect Other Information in a variety of ways, including:
- Through server log files: Your IP address is a number that is automatically assigned to the device that you are using by your Internet service provider. An IP address is identified and logged automatically in our server log files whenever you use the Client Care Access site, along with the time of the use and the pages or areas visited. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites and applications. We and our third-party service providers use IP addresses for purposes such as calculating portal usage levels, diagnosing server problems and administering the Client Care Access site. We may also use your IP address to derive your approximate location.
- Through your browser or device: Certain information is collected automatically through your device, such as your operating system name and version, device manufacturer, device identity and model and language.
- Using cookies: Cookies allow a server to transfer data to a device for recordkeeping and other purposes. We and our third-party service providers use cookies and other technologies to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Client Care Access site, and collect anonymous traffic data so that we can better understand portal use. If you do not want information collected through the use of cookies, there is a simple procedure in most devices that allows you to decline the use of cookies. To learn more, please visit https://www.allaboutcookies.org/. If you choose to decline cookies, some or all of the features and functionality of the Client Care Access site may not be available to you. At this time, we do not respond to browser do-not-track signals.
- Using pixel tags and other similar technologies: We may use pixel tags (also known as web beacons and clear GIFs) and other similar technologies to, among other things, track the actions of Client Care Access site users and e-mail recipients, measure the success of our marketing campaigns and compile statistics about portal use.
- Demographic information: Information such as your practice area or gender is collected when you voluntarily provide it. On its own, it does not personally identify you.
- By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Client Care Access site.
How We May Use and Disclose Other Information
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
THIRD-PARTY SERVICES
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third party operating any site, service or application to which the Client Care Access site contains a link. The inclusion of a link on the Client Care Access site does not imply endorsement by us of the linked site, service or application.
Security
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “CONTACTING US” section below.
How you can access your Personal Information
If you would like to review or update the Personal Information that you have provided to us, you may do so by logging into your account within the Client Care Access site.
UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Client Care Access site. Your use of the Client Care Access site following these changes means that you accept the revised Privacy Policy.
CONTACTING US
If you have any questions or concerns about this Privacy Policy, please email us at privacy.officer@Carelon.com or call us toll-free at (800) 841-5550.
